Retail banking offers a huge range of services to a wide variety of clients and the skills needed to operate and run a retail banking operation remain many and varied.
The recent liquidity crisis has added additional challenges and will change some banking practices permanently. As clients, shareholders and regulators seek reassurance that their institution is soundly based, the need for up to date skills has never been greater.
This introductory level course provides delegates with an introduction to retail banking in all its elements.
On completion of the programme delegates will have a better understanding of:
This programme is designed primarily to help recent employees and/or delegates moving into retail banking for the first time to improve their knowledge and understanding of how retail banks function.
This programme is designed for those with either limited or no experience in retail banking as well as those who feel in need of a refresher in order to further advance their knowledge and understanding.
Using a mixture of structured lectures, delegate discussions and practical case studies, delegates will improve their skills by direct learning, through group discussions and by sharing their own experiences as well as those of the expert trainer. The trainer will encourage active debate at all times to ensure that delegates are able to gain the maximum benefit from the course. The case studies will be tailored to match the mix of ability and experience of the delegates attending the course ensuring that the examples all have direct and actual relevance to the group’s individual working environments.
A working knowledge of retail banking would be helpful but is not essential. Delegates will be encouraged to share their own experiences and to identify those areas of particular interest to them. The course can then be fine tuned as necessary to meet the group’s actual requirements, ensuring that all delegates achieve the maximum value from the event.
Exercise: What is the main difference between current, deposit and fixed term accounts? Which is the most attractive to the bank and why?
Exercise: You are asked to open a checking account for a new personal client. What references will you need? What paperwork is required? Do you have to meet the client in person? Why?
Exercise: What is the most common form of lending at your bank? Why is this?
Exercise: All Retail Banks seek to boost earnings by selling additional services. What is being targeted by your branch/department? How successful have you been? What would you change, if anything?
Exercise: What is the most important consideration when granting or assessing a loan? What is the least?
Exercise: You have been approached by a good and valued client who is looking to take on a major commitment. You know they will need some bank debt. What do you want them to produce prior to a meeting to discuss this?
Exercise: What are the biggest risks facing your department? How are these monitored? How are they managed?
Exercise: To suit group requirements.
Exercise: Liquidity is the key to managing any retail bank successfully. What are the key risks in this area?
Exercise: To suit group requirements
Exercise: Consider what minimum distribution channels are needed in your organisation.
Exercise: Consider what minimum technology is needed in your organisation.
Exercise: If you could design your own retail bank, what would it be like? Could you make this model commercially viable?