Vulnerable Customers In-House Course Case Study

28 February 2023
On the 28th of February 2023, Redcliffe Training presented a one-day course on Vulnerable Customers to the leading provider of digital business banking services in the UK.

The Client and the Requirement:

The leading provider of digital business banking services in the UK asked Redcliffe Training to present our Vulnerable Customers course exclusively for them.

This is what the participants expected of their in-house Vulnerable Customers training course:

"Understand vulnerability from the regulators point of view."

"We wanted to gain as much practical knowledge and industry insights on VC aas possible."

This is what the participants said about their in-house Vulnerable Customers course:

"The course was very helpful is understanding vulnerability and handling customers in vulnerable situation."

"I am very happy with [the trainers] course and the fact that he took our preliminary feedback 100% and implemented it into his slides and agenda. The topics that we wanted to stress on the most were fully covered and [the trainer] had taken actions to provide some industry data on Vulnerable Customers, % of VC which was very useful to us."

The Course Covered:

To view the technical content of our Vulnerable Customers course and to view upcoming public course dates, click here.

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