Treating Customers Fairly (TCF) is a mandatory requirement of the Financial Conduct Authority (FCA) and impacts all regulated firms. It requires them to “pay due regard to the interests of their customers and treat them fairly.” The objective of the FCA is to build consumer confidence in the financial services industry.
The FCA requires Treating Customers Fairly to be "embedded" into a firm's culture. This is not the same as “awareness”. Firms must adopt compliant practices such as giving the customer what they have paid for, not taking advantage of them, offering the best product possible, making an effort to resolve complaints quickly, showing flexibility and empathy and being clear fair and not misleading in all customer dealings.
Firms that fail to treat customers fairly can receive large financial penalties from the FCA and suffer repercussions.
Your course director has spent more than 40 years in the banking and financial sector, much of it in a senior managerial/Director role. He is a former Institute of Banking Lecturer, having gained distinctions in the exams. He is a subject matter aspect on all aspects of retail, corporate and global banking, including risk management and regulatory compliance as well as soft skills.
Mark has trained extensively at both leading global financial institutions and smaller bespoke specialists as well as legal practices. He has delivered extensive programmes in all parts of the world including the USA, Europe, MENA, Africa and Hong Kong. He is currently an accredited Master Trainer at the world’s biggest global bank.
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|Training & Competence Obligations||This Training & Competence Obligations course will cover all the obligations relating to training and competence, including ideas on how to devise an effective T&C regime, and how to assess competence and ensure it is maintained.|