Frequently Asked Questions (FAQs)

General Questions

1. What is the difference between a public & an in-house course?

Public courses are run via a live interactive virtual class. Individuals or groups can book places directly onto these courses on the publicly scheduled dates that are shown on our website. These courses allow participants live access to the trainer with full and comprehensive course materials provided.

In-house courses are presented exclusively to clients on demand on a date and time of their choice. These courses can be run via a live virtual classroom format or in person to suit the client's requirements. Topics within the course content can be tailored to suit bespoke needs and the option of recording the course is also available.

2. What is a pre-recorded webinar?

A course can be recorded and fully edited exclusively for your company. All supporting course materials will be supplied (tests and quizzes are also available if required). The files will be converted to enable housing on your LMS and can be available for participant numbers between 50 and 5000 for unlimited usage.

Public Courses

1. How can I make the payment?

Payment can be made by BACS or credit card. At checkout, you will have the option to select pay by card or request an invoice and pay later by card or BACS (prior to the course date). We do not accept payments by cheque.

2. When should I make the payment?

We require payment before the course date. Access links are sent approximately one week before the course date so payment should be made before then.

3. Can I pay in a different currency?

Yes, we can issue an invoice in any currency upon request.

4. When will I receive the course access link?

The access link and joining instructions will be emailed to the participants approximately one week before the course.

5. When will I receive the course materials?

Comprehensive course materials are provided with the course.

The course materials will be emailed to the participants the day before the course date unless otherwise instructed by the trainer.

6. What can I do if I am unable to attend the course I am meant to participate in?

You can transfer your place to the next course date (transfer fees may apply, please read our Terms & Conditions). Substitute participants are permitted at any stage free of charge.

7. What discounts are available?

We offer a wide range of discounts on public course bookings. Book multiple places on one course, or alternatively book different participants on multiple courses to benefit from our lucrative discount scheme.

8. Will my discount be increased if I add more participants to the original booking?

If you were to add places to the order you have just placed we will discount the original booking AND the additional bookings – it doesn’t have to be for the same person – it can be different people attending different courses on different dates. As long as you book the additional places in one order and confirm within 3-days, you will benefit from these high discount levels.

Should you wish to book more participants at a later stage, we will consider this a new booking.

9. On what platform will the course be presented?

Our live virtual learning sessions are hosted on Zoom – a platform designed to facilitate an interactive and engaging learning experience on par with a classroom.

We find that Zoom is significantly better than other e-conferencing platforms and allows for the best participant engagement and interaction. It is far superior for the imparting of case studies, technical course material and conducting exercises. Participants will have live access to the experienced trainers and the opportunity for live Q&A.

10. Are the public courses recorded?

Our public courses are not recorded. If you are unable to attend the course you can transfer your place or a colleague can substitute for you.

11. Can I purchase the course materials separately without attending the course?

No, we are unable to sell the materials separately. The materials are only for the named participants scheduled to attend the public course, sending them to any other party goes against the trainers’ copyright.

12. Can multiple people watch the course under the same booking?

Only the named participant can take part in the training. The sharing/swapping and exchanging of materials, the access link, or multiple participants attending under one name to enable multiple participants is not permitted.

13. How many participants will be on a public course?

We try to keep the number of participants below 25 to keep the course interactive and allow opportunities for Q&As.

In-House Courses

1. How can I make the payment?

Payment can be made by BACS or credit card. At checkout, you will have the option to select pay by card or request an invoice and pay later by card or BACS (prior to the course date). We do not accept payments by cheque.

2. When should I make the payment?

We require payment before the course date. The access links and course materials are sent approx. one week before the course date so payment should be made at least 2 weeks before the course date.

3. Can I pay in a different currency?

Yes, we can issue an invoice in any currency upon request.

4. When will I receive the access link and course materials?

The access links and course materials are sent approx. one week before the course date unless otherwise instructed by the trainer.

5. Can the Public/in-house course be recorded?

Yes, most in-house courses and public virtual training can be recorded upon request. Please consult with us for more information.

6. If I have requested a recording, how will I receive the video of the course?

We will edit and finesse the files, and convert them to enable housing on your LMS. We can convert the file into any format (MP4, SCORM, etc) and the optimal size (bite-sized chunks or the full length).

7. When can I have access to the recording?

If you have requested a recording then the edited file will be available 3-8 working days after the live training/ in-house course.

8. I don’t want an in-house course or live training. Can I purchase a pre-recorded webinar instead?

Yes, the course can be recorded and fully edited exclusively for your company with supporting course materials (tests and quizzes are also available if required). The files will be converted to enable housing on your LMS and available for between 50 and 5000 participants.

9. The course outline doesn’t fully meet our requirements. Can the outline be tailored to meet our bespoke needs?

The course can be tailored to suit your company’s bespoke requirements.

If high-level tailoring and/or development is asked for, this might be chargeable up to 60% of the agreed daily training fee per day of development time needed.