Public Courses
1. How can I make the payment?
Payment can be made by BACS or credit card. At checkout, you will have the option to select pay by card or request an invoice and pay later by card or BACS (prior to the course date). We do not accept payments by cheque.
2. When should I make the payment?
We require payment before the course date. Access links are sent approximately one week before the course date so payment should be made before then.
3. Can I pay in a different currency?
Yes, we can issue an invoice in any currency upon request.
4. When will I receive the course access link?
The access link and joining instructions will be emailed to the participants approximately one week before the course.
5. When will I receive the course materials?
Comprehensive course materials are provided with the course.
The course materials will be emailed to the participants the day before the course date unless otherwise instructed by the trainer.
6. What can I do if I am unable to attend the course I am meant to participate in?
You can transfer your place to the next course date (transfer fees may apply, please read our Terms & Conditions). Substitute participants are permitted at any stage free of charge.
7. What discounts are available?
We offer a wide range of discounts on public course bookings. Book multiple places on one course, or alternatively book different participants on multiple courses to benefit from our lucrative discount scheme.
8. Will my discount be increased if I add more participants to the original booking?
If you were to add places to the order you have just placed we will discount the original booking AND the additional bookings – it doesn’t have to be for the same person – it can be different people attending different courses on different dates. As long as you book the additional places in one order and confirm within 3-days, you will benefit from these high discount levels.
Should you wish to book more participants at a later stage, we will consider this a new booking.
9. On what platform will the course be presented?
Our live virtual learning sessions are hosted on Zoom – a platform designed to facilitate an interactive and engaging learning experience on par with a classroom.
We find that Zoom is significantly better than other e-conferencing platforms and allows for the best participant engagement and interaction. It is far superior for the imparting of case studies, technical course material and conducting exercises. Participants will have live access to the experienced trainers and the opportunity for live Q&A.
10. Are the public courses recorded?
Our public courses are not recorded. If you are unable to attend the course you can transfer your place or a colleague can substitute for you.
11. Can I purchase the course materials separately without attending the course?
No, we are unable to sell the materials separately. The materials are only for the named participants scheduled to attend the public course, sending them to any other party goes against the trainers’ copyright.
12. Can multiple people watch the course under the same booking?
Only the named participant can take part in the training. The sharing/swapping and exchanging of materials, the access link, or multiple participants attending under one name to enable multiple participants is not permitted.
13. How many participants will be on a public course?
We try to keep the number of participants below 25 to keep the course interactive and allow opportunities for Q&As.
14. Do participants receive certification?
We can provide a certificate of attendance on completion of the course.
15. Do our courses count towards CPD?
Claiming Continuing Professional Development (CPD) points typically depends on the specific requirements and guidelines set by the professional body or organization that governs your profession. Before claiming CPD points, it's important to check the specific guidelines provided by your professional body or employer to ensure the course meets the necessary criteria.
We do not provide a CPD certificate.