Terms and Conditions

Public courses

Transfer of Bookings & Cancellation Policy:

Webinar Courses:

All cancellations and transfers must be received in writing. Cancellations made at 15 or more working days prior to the event date will incur a cancellation fee of 10% of the original course fee. If a cancellation is made less than 15 working days before the event date then the full fee is due and no fees will be refunded.

Transfers of bookings made at 15 to 5 working days prior to the course will result in a transfer fee of 15% of the original course fee + VAT. Transfers of bookings made less than 5 working days prior to the course will result in a transfer fee of 25% of the original course fee + VAT. If we are notified of a participants’ inability to attend the course on the day and they wish to transfer to a future course / date, a transfer fee of 50% of the original course fee + VAT will be applicable.

Substitute participants are permitted at any stage free of charge.

Classroom Courses:

All cancellations and transfers must be received in writing. There is a charge of £150 + VAT for cancellations notified 21 or more working days prior to the event date. If a cancellation is made less than 21 days before the event date then the full fee is due and no fees will be refunded. Participants are able to transfer their booking to a later event date free of charge up to and including 16 working days prior to the event.

Transfers of bookings made at 15 to 6 working days prior to the course will result in a transfer fee of 15% of the original course fee + VAT. Transfers of bookings made less than 6 working days prior to the event will result in a transfer fee of 25% of the course fee + VAT(10% of all transfer fees will be donated to our chosen charity; Alzheimer's Society). If we are notified of a transfer of a booking on or after the day of the event a new invoice for the full fee will be raised. Substitute participants are permitted at any stage free of charge.

Substitute participants are permitted at any stage free of charge.

Payment:

An invoice will be issued as soon as a booking confirmation is received and is payable prior to the scheduled course/webinar date. If the participant(s) fails to attend the full fee remains payable.

In the event that it is necessary for us to instruct solicitors or other debt collectors to take action to recover the outstanding debt, you agree to indemnify us in respect of all costs incurred in this respect. You also agree to submit to the exclusive jurisdiction of the English courts relating to any dispute arising from this contract.

Copyright:

The recording of the course / webinar by means of taping, video or any other form is not permitted without the written consent of Redcliffe Training Associates Limited. You agree to use the supplied materials for purposes of the participants/registered and you will not disseminate the supplied materials throughout your firm or any other external party / intranet. For webinar bookings, the sharing, swapping and exchanging of logins to enable multiple participants is not permitted. Failure to comply with these terms may result in a penalty fee. All confirmed business transacted with Redcliffe Training Associates Limited constitutes an agreement that you do not initiate or in any way pursue business opportunities with any member of Redcliffe’s staff or trainers, be they salaried or sub-contracted, independent from Redcliffe Training Associates Limited.

In-house courses

In-house webinars:

Payment & Invoicing:

Unless otherwise agreed prior to your booking confirmation you agree to adhere to the following payment terms; Payment for the live and/or recorded webinar must be received in full two weeks prior to the scheduled webinar date. An invoice will be emailed to you or someone you nominate once the live webinar is confirmed.

In the event that it is necessary for us to instruct solicitors or other debt collectors to take action to recover the outstanding debt, you agree to indemnify us in respect of all costs incurred in this respect. You also agree to submit to the exclusive jurisdiction of the English courts relating to any dispute arising from this contract.

Cancellations & Date Changes:

All cancellations must be in writing. If the course is cancelled 10 business days or less before the course, 100% of the fee, including any development fees, will be due. If the course is cancelled between 10 and 20 business days before the course 50% of the fee, including any development fees, will be due. If the course is cancelled between 20 and 30 business days before the course 25% of the fee, including any development fees, will be due.

If you need to re-schedule the course this can be done free of charge up until 20 business days prior to the course. If the course is re-scheduled between 20 and 10 business days before the course 25% of the fee, including any development fees, will be due. If the course is re-scheduled less than 10 business days prior to the course 50% of the fee, including any development fees, will be due.

Copyright:

Unless purchased in advance, the recording of the webinar by means of taping, video or any other form is not permitted without the written consent of Redcliffe Training. You agree to use the downloadable materials for purposes of the participants registered to attend the webinar only. You will not disseminate the supplied materials throughout your firm or any other external party / intranet.

If, however you have purchased a recording, then you may disseminate the supporting course materials to delegates within your organisation, who requested access to the recording. You will not disseminate the supplied materials to any other external party / intranet.

Only the named participant can take part in the live webinar. The sharing, swapping and exchanging of logins to enable multiple participants is not permitted. All confirmed business transacted with Redcliffe Training constitutes an agreement that you do not initiate or in any way pursue business opportunities with any member of Redcliffe Training’s staff or trainers, be they salaried or sub-contracted, independent from Redcliffe Training.

Face-to-Face in-house Courses:

Payment & Invoicing:

Unless otherwise agreed prior to your booking confirmation you agree to adhere to the following payment terms; An invoice for the training fee will be emailed to you or someone you nominate upon confirmation of the course and payment is due prior to the course date. In such cases where the agreed fee is plus expenses, then an additional invoice for the expenses incurred will be raised and emailed to you after the course has taken place. Payment of the invoice for expenses is due 14 days of the invoice date. Redcliffe Training Associates Limited (“Redcliffe Training”) does not accept extended payment terms.

In the event that it is necessary for us to instruct solicitors or other debt collectors to take action to recover the outstanding debt, you agree to indemnify us in respect of all costs incurred in this respect. You also agree to submit to the exclusive jurisdiction of the English courts relating to any dispute arising from this contract.

Cancellations & Date Changes:

All cancellations must be in writing. If the course is cancelled 10 business days or less before the course, 100% of the fee, including any development fees, will be due. If the course is cancelled between 10 and 20 business days before the course 50% of the fee, including any development fees, will be due. If the course is cancelled between 20 and 30 business days before the course 25% of the fee, including any development fees, will be due.

If you need to re-schedule the course this can be done free of charge up until 20 business days prior to the course. If the course is re-scheduled between 20 and 10 business days before the course 25% of the fee, including any development fees, will be due. If the course is re-scheduled less than 10 business days prior to the course 50% of the fee, including any development fees, will be due.

In the event that Redcliffe Training has incurred non-refundable charges relating to trainer expenses, such as travel and accommodation arrangements, an invoice for these charges will be raised, and is payable in accordance with the payment and invoicing terms above.

Copyright:

Unless purchased, the recording of the webinar by means of taping, video or any other form is not permitted without the written consent of Redcliffe Training. You agree to use the downloadable materials for purposes of the participants registered to attend the webinar only. You will not disseminate the supplied materials throughout your firm or any other external party / intranet.

If, however you have purchased a recording, then you may disseminate the supporting course materials to delegates within your organisation, who requested access to the recording. You will not disseminate the supplied materials to any other external party / intranet.

Only the named participant can take part in the live webinar. The sharing, swapping and exchanging of logins to enable multiple participants is not permitted. All confirmed business transacted with Redcliffe Training constitutes an agreement that you do not initiate or in any way pursue business opportunities with any member of Redcliffe Training’s staff or trainers, be they salaried or sub-contracted, independent from Redcliffe Training.

Pre-recorded webinars

Payment & Invoicing:

Unless otherwise agreed prior to your booking confirmation you agree to adhere to the following payment terms; Payment for the recorded webinar must be received in full prior to the agreed due date.

In the event that it is necessary for us to instruct solicitors or other debt collectors to take action to recover the outstanding debt, you agree to indemnify us in respect of all costs incurred in this respect. You also agree to submit to the exclusive jurisdiction of the English courts relating to any dispute arising from this contract.

Webinar Recording Cancellations & Refunds:

All cancellations must be in writing. If you wish to cancel your pre-recorded webinar less than 20 business days prior to the Recording Date, then 50% of the agreed fee will be due.

We regret that we cannot issue a refund to those who cancel after the webinar recording and materials were distributed.

Copyright:

Unless purchased in advance, the recording of the webinar by means of taping, video or any other form is not permitted without the written consent of Redcliffe Training. You agree to use the downloadable materials for purposes of the participants registered to attend the webinar only. You will not disseminate the supplied materials throughout your firm or any other external party / intranet.

If, however you have purchased a recording, then you may disseminate the supporting course materials to delegates within your organisation, who requested access to the recording. You will not disseminate the supplied materials to any other external party / intranet.

Sharing of the pre-recorded webinar and associated materials to any other parties is not permitted without the written consent of Redcliffe.

All confirmed business transacted with Redcliffe constitutes an agreement that you do not initiate or in any way pursue business opportunities with any member of Redcliffe’s staff or trainers, be they salaried or sub-contracted, independent from Redcliffe.

We use cookies

In order to show you courses tailored to your profession we use cookies.

To enjoy all the features of this website please accept.