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Operational Risk in the Modern World

By the end of this course, you will master how risks may change out of recognition and how to keep up.

Skyscrapers reaching up to the sky dwarfing the people below

A two-day operational risk management course

pdf Download:   Course Outline

Personal Experience, Understanding and Communication of Operational Risk

  • Personal risk experiences (work and life) and risk acceptance
  • Case studies:
    • The risk from personal experience
    • The ‘most risk-aware individual’
  • The definition of operational risk:
    • How to understand/measure risk and the difference it makes
    • Why it matters
  • This operational risk training looks at risk appetite
  • Statistics and risk reporting:
    • Risk Control Self-Assessments
    • Key Risk Indicators
    • Resilience
  • Case studies:
    • Lessons from the 2008 Financial Crash – Anglo-Irish Bank

Social Changes: People Aren't Sure What to Say Anymore

  • Environment, Social & Governance
  • Changes in social awareness
  • Risks for organisations
  • The risk of top positions
  • The power gradient:
    • Entertainment media
    • Other organisations
  • Risks for banks
  • Legal and reputational risk
  • Case studies:
    • ‘Me Too’, ‘Black Lives Matter’
    • Coutts and Nigel Farage, BBC Director General Tony Hall
    • Russell Brand (ongoing), BBC and Director General Tony Hall and Tim Davie

World Crisis I: Global Warming Means Change in Extreme Risk, But Which and How?

  • Extreme risk
  • The eye on the storm, global:
    • Rise of disaster events
    • Economic costs of disasters
    • Greenhouse gases
    • Disaster fatalities (Earthquakes and Heatwaves)
  • Case study: Earthquake in Turkey and Syria 2023
  • Sustainability:
    • The challenge of sustainable finance
  • Lessons for banks


World Crisis II: The Weaponisation of Everything

  • Organised crime and state links behind cybercrime: 
    • Fraud
    • Hacking
    • Ransomware
  • Case study: Cybercrime for banks
  • Industrial espionage and state links
  • War & Nuclear, biological, and chemical futures
  • Case Study: The Millennium Hotel and the Salisbury Poisonings
  • What this means for banks
  • What this means for customers
  • Groupthink and hierarchy in risk reporting
  • Case study: The Bay of Pigs and the Cuban Missile Crisis

A Scenario-Based, Team Role-Playing

  • Operational risk workshop: a simulation exercise with the UK financial sector (join a team, make some choices, then make your moves): 
    • Explanation of the rules
    • Up to 5 teams
  • Make your moves: 
    • Setting the scene
    • Scenario choices
  • How this crisis plays out: 
    • Coping with crisis
    • Who manages
  • De-brief:
    • What worked well, and what needed improvement?
  • Case studies: Parallels and lessons

Course Wrap-Up:

  • Lessons learned
  • Changes planned
  • Remaining questions and issues

'Creative, adaptable, thorough.'

A partner in London-Risk delivers Redcliffe's Operational Risk training. He has been providing consultancy since 2006, and has a strong, industry-led background. His work has spanned Europe in its entirety (including Russia), China and many African countries.

He has consulted for most major UK financial institutions and the World Bank, including as an Executive and Director of the Institute of Operational Risk.

While working as Senior Risk Manager for Citibank and Lloyds Bank, this trainer wrote and negotiated the Principles of Reciprocity and the rules for UK risk data-sharing. This now has over 500 participating companies and 1 billion records. He also founded the Insurance Fraud Bureau, and both are models worldwide, with their economic value promoted by the World Bank.

With a partner, he made unique contributions to refugee ID data collection and information. This started with Ukrainian refugees in Poland in 2022.

Our operational risk management training expert supports the Jesus College Cambridge Economic Crime Symposium. He has also delivered a think-tank on international risk data-sharing.

He is a reviewer for the Royal United Services Institute Journal, The Journal of Financial Crime, and forthcoming for The Company Lawyer. His training is inspired by expert consultancy, research and publishing.

This operational risk training will equip participants with the tools and understanding to handle an ever-changing and volatile risk environment. By attending, participants will:
  • Develop a deeper understanding of:
    • The personalisation of risk
    • Risk appetite
    • Legal and reputational risks
  • Explore extreme risks, risks arising from global crises and systemic challenges.
  • Learn how to apply advanced concepts in risk measurement and reporting.
  • Take part in interactive team-based simulations to solidify learning through practice.

Non-financial and fraud risk for banks is ever-changing, and you need to ‘stay current’. Redcliffe’s operational risk courses stand out due to:
  • Expert-Led Insight: Training delivered by a practitioner with decades of experience in operational risk across global markets.
  • Relevance to Today’s Challenges: Explore how risks evolve due to social changes, environmental crises, and geopolitical disruptions. Learn how these developments affect financial institutions and their customers.
  • Hands-On Learning: Interactive session featuring case studies, role-playing exercises, and real-world scenarios.
  • Actionable Outcomes: Gain practical tools and frameworks to improve risk management within your organisation immediately.

With massive changes occurring in the risk environment, specialists need to be ahead of the curve in an unstable world. Redcliffe's operational risk courses are ideal for:
  • Finance company risk professionals required to remain current
  • Risk and Operational Risk practitioners
  • Fraud, Audit and Business Continuity and Compliance managers

If your role involves mitigating, reporting or managing operational risks, this course provides the knowledge and skills you need to succeed.

This two-day operational risk management course at Redcliffe Training covers the evolving risk landscape in an unstable world.

Delve into social changes, world crises, and their impact on operational risk. Examine high-profile incidents, lessons from the 2008 Financial Crash and recent global events. Take part in a team-based simulation exercise, where you’ll face real-world risk scenarios in accelerated time. But most importantly, learn from a leading industry expert with unparalleled experience in the fundamentals of operational risk management.

By successfully completing this course, you will leave with a robust understanding of operational risk management. Most importantly, upon success, you'll have actionable next steps to install within their organisations.
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