Redcliffe’s vulnerable customer training courses have always strived to be delivered by an expert in the field. With over 20 years of training experience in financial services, our trainer is well-placed to support you with this topic and many other compliance-related topics. He is a former Head of Education for HSBC where he covered the UK and Europe. And was responsible for regulatory and financial crime-related compliance learning. His time at HSBC was during intense scrutiny from regulators and government functions during the bank’s Deferred Prosecution Agreement.
Outside of vulnerable customer training delivery, his other roles include leading the Monitoring and Testing programme for a UK Wealth Manager, and Senior Vice President responsible for Global Risk & Compliance training at a US-based bank. He also worked in the Insurance Firms division at the Financial Conduct Authority (in the FSA days) where he was the divisional expert for the rules and outcomes required under the Training & Competence handbook.
Since leaving HSBC, he has worked with the compliance, HR and operational teams of firms to enhance their regulatory understanding. He has also delivered content across private equity firms, investment houses, banks and wealth managers. Our trainer regularly provides core programs for TISA (The Investing and Savings Alliance) and the Investment Association.
This vulnerable customer training course director is a former Investment Management Association Training & Education Committee member. He won the Thomson Reuters award for “Most Effective Compliance Training at a Regulated Firm” in 2010.