Effective Communications & Presentations

Enhance verbal, non-verbal and written communication skills for banking and finance professionals. Clearly present complex financial information, adapt to various communication styles, and manage challenging conversations.

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A one-day effective communication skills course

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Download: Course Outline

Session 1: Introduction and Communication Fundamentals

Effective communication skills training begins with an overview and objectives
The importance of effective communication in banking and finance

Session 2: Verbal Communication Skills

How to articulate complex financial concepts clearly
Active listening techniques for client interactions

Session 3: Non-Verbal Communication in Professional Settings

Body language and its impact on communication
Reading and interpreting non-verbal cues in financial meetings

Session 4: Written Communication in Finance

Crafting clear and concise financial reports and emails
The importance of writing persuasive proposals and recommendations

Session 5: Presentation Skills for Financial Data

Structuring effective financial presentations
Data visualisation techniques for financial information

Session 5: Storytelling in Finance

Using narratives to make financial data more engaging
Case studies: Successful storytelling in financial presentations

Session 6: Adapting Communication Styles

Understanding different communication preferences
Tailoring your approach for various stakeholders

Session 7: Technology in Financial Communication

Leveraging digital tools for effective communication
This business communication skills course assesses best practices for virtual meetings and presentations

Session 8: Handling Difficult Conversations

Strategies for delivering bad news to clients or team members
Managing conflicts and negotiations in financial contexts

Session 9: Client Communication and Relationship Building

Effective client meetings and pitches
Building and maintaining trust through communication

Session 10: Cross-Cultural Communication in Global Finance

Navigating cultural differences in international finance
Avoiding miscommunication in global transactions

Session 11: Practical Application and Role-Playing

Simulated scenarios for applying learned skills
Peer feedback and instructor evaluation

Session 12: Course Wrap-up and Action Planning

Summarising key takeaways
Developing personal communication improvement plans

This effective communication skills course specialist draws from a wealth of knowledge and practical experience from her 37 years in the financial services sector. With expertise in commercial and corporate banking, strategy, and risk management, she provides clinical insights into how to leverage effective communication and apply it within the corporate space.

Recognising the importance of interpersonal dynamics, she emphasises the critical role of soft skills in fostering strong connections. She uses a robust, meticulous, and encouraging approach to enhancing your soft skills.

Our dedicated trainer is certified through Lumina Training Programmes. Her main focus is on behavioural interaction and leadership skills, providing a deep understanding of interpersonal dynamics. Her extensive industry experience shapes a strong commitment to continuous learning and development.

With a diverse background across many industries and continents, the trainer has gained extensive international experience. The majority of her distinguished career was at HSBC. Here, she held senior management roles across retail, commercial, and corporate banking in London. Known for her commercial acumen, she played a key role in driving strategic initiatives, improving operational efficiencies, and building strong client relationships.

Our business communication skills course expert is a committed mentor and coach. She supports individuals from diverse backgrounds and disciplines. Attendees enjoy her clear, insightful and engaging approach; a testament to her unwavering commitment to fostering growth and excellence.

When she is not dedicating her time to professional endeavours, she serves as the Chairperson for a sports and leisure organisation that hosted training for the London 2012 Olympics.

Upon completion of this communication skills training course, you will:

Enhance your verbal and non-verbal communication. You will develop the ability to articulate ideas clearly and confidently. While effectively using body language to reinforce messages in professional settings.
Master written communication. Learn to create concise and impactful written documents. Tailor reports, emails and proposals to the specific needs of clients and stakeholders in the financial sector.
Utilise presentation techniques. Deliver engaging presentations that simplify complex financial information for diverse audiences. Ensure clarity, understanding, and retention.
Adapt to different communication styles. Understand and identify various communication styles and preferences. Tailor an approach for improved interactions with clients, colleagues, and management.
Navigate challenging conversations. Gain strategies for managing difficult discussions. Master delivering bad news or addressing client concerns, while maintaining professionalism and fostering positive relationships.
Master storytelling in finance. Learn to incorporate techniques to make financial data more relatable and compelling. This will enhance your audience's engagement and understanding.

Redcliffe's business communication skills training is suitable for:

Banking and Finance Professionals. Professionals working in various roles within banks, investment firms, and financial institutions. Professionals who need to communicate complex financial information clearly.
Managers and Team Leaders. Those in leadership positions who wish to motivate teams, manage conflicts, and cultivate a collaborative work environment.
Sales and Client Relationship Managers. Professionals responsible for client interactions who must present financial products and services persuasively while building strong client relationships.
Compliance and Regulatory Officers. Individuals who need to communicate regulatory requirements and compliance issues clearly to ensure understanding and adherence within their organisations.
Human Resources and Training Professionals. HR personnel looking to enhance their communication strategies, onboarding, and employee engagement initiatives.
Recent Graduates and Entry-Level Employees. New entrants to the banking and finance industry. Professionals seeking to develop foundational skills that will support their career growth and advancement.

The importance of effective communication within a professional setting cannot be overstated. Redcliffe Training's Effective Communication Skills course provides a comprehensive overview of general communication principles and specialised skills specific to banking and finance professionals.

Its primary aim is to equip you with essential techniques and strengthen your communication skills through modules covering written, non-verbal, and verbal communication training.

The course combines a balanced mix of practical exercises and real-world scenarios. Attendees learn how to present complex financial information clearly and persuasively.

Course participants will gain valuable insights into understanding and adapting to different communication styles. You will recognise non-verbal cues and use storytelling techniques to make financial data more engaging and accessible. These skills are crucial for enhancing clarity, fostering stronger connections, and making complex information more relatable to diverse audiences.

Effective communication training also highlights the unique communication challenges within the banking and finance industry. This includes regulatory compliance, risk communication, and client confidentiality. By the end of the training, participants will have refined their ability to present financial reports with confidence, handle difficult conversations, and build strong rapport with clients and colleagues.

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