Negotiation Skills Masterclass

At Redcliffe Training our negotiation skills course is delivered by an experienced and highly successful industry specialist. Surging early, this trainer has a dedicated background with Lloyds Bank. Holding a senior management position within the private banking & wealth management division at an early age, he was later headhunted to join a merchant bank at the main board director level. From there, he was responsible for heading the risk management function.

Across his career, this trainer has designed, created and delivered soft skills training to colleagues at all seniority levels. With over 40 years of experience dedicated to the UK banking and financial services sectors, this trainer is ready and waiting to impart a wealth of knowledge throughout this interactive and hugely effective negotiation skills training course.

Currently an external Master Trainer at both HSBC and Bank of China, this trainer has delivered soft skills programmes across a wide range of topics. At HSBC, he helped screen and assess both prospective and existing trainers for soft skills capabilities ahead of programme delivery. At the Bank of China, he designed and successfully delivered a comprehensive presentation skills programme. Alongside this course, our expert has designed, developed and delivered soft skills training to small firms and partnerships, right the way through to global giants. As an accomplished global trainer, he has delivered extensive programmes in the UK, USA, South America, Europe, Africa, Asia and the Middle East.

Negotiation skills training requires a 'hands-on', highly adaptive & sought-after facilitator who consistently receives high-quality feedback. Redcliffe's course provides exactly this, through a highly competent individual, comfortable training all seniority levels. This trainer's expertise includes (but is not limited to) Soft Skills, Risk Management, Trade Finance, Regulatory Compliance, FCC & AML and all aspects of Corporate, Private & Retail Banking.

Our trainer also teaches Presentation Skills courses alongside Business Development and Marketing Skills For Financial Services Professionals.

Redcliffe’s negotiation skills course covers the following:

• Participants will learn the objectives and understand we all negotiate competently; the challenge faced is developing both self-confidence and self-belief.
• Learn some ‘tricks of the trade’ and how to avoid using a ‘caveman brain’ instead of a ‘logical brain’ by knowing where the ‘hot buttons’ are.
• Understand what ‘negotiation’ means in business and/or commercial contexts and how existing skills can be either honed or improved.
• Hone, improve, acquire and learn negotiation skills through practice, new techniques and by watching more experienced colleagues in action.
• Recognise that for important negotiations, there is no substitute for detailed planning and thorough preparation.
• Understand some of the science and why it matters; ‘interests’ and their impact on the outcome, options, BATNA and WATNA in negotiation, giving and receiving concessions, win-win and other similar elements.
• Learn how to construct and deliver proposals with confidence.
• Determine how best to deal with challenging negotiations and recognise that for some this is merely a high-stakes ‘game’.
• Master the psychological elements of negotiation with proven methods.
• Learn the power of an effectively communicated ‘No’ and when to stand your ground in general.
• Learn when it’s time to walk away with dignity whilst maintaining cordial relations.
• Finally, our negotiation skills masterclass helps participants understand and learn new techniques whilst accepting we can’t ‘win them all’. Learn how to deal with defeat gracefully whilst preserving relationships where possible.

• At Redcliffe, we have delivered effective negotiation skills training over many years. This experience means we are fully aware of different financial institutions' nuances and requirements. Whatever your background, we can help
• As a Soft Skills market leader, we have delivered many workshops both publicly and on a private client basis. Delegate feedback is always excellent
• All trainers at Redcliffe have reached very senior positions in their former careers and are acknowledged subject matter experts with real-world experience. We don’t use academics for hands-on training
• Sessions are designed to be non-hostile and non-threatening. They incorporate group exercises where more than one delegate participates as part of a hypothetical negotiation and negotiating team. Nobody is forced to work alone, but there is the option to do so. All delegates report that this flexibility is a key differentiator.
• Our negotiation skills course uses case studies based on real-life examples and is designed to be challenging as well as good fun. All delegates report these are a high-point.
• Redcliffe has been in business for over 20 years and is an established market leader.
• Judged by results which speak for themselves, we thrive on recommendations and repeat business.

As a hugely important core skill, it’s fair to suggest our negotiation skills course is a ‘must-know’ for the majority. At Redcliffe Training we guide you through relevant processes and strategies. Whether negotiation is new to you or you’re an expert looking to further your knowledge, we’re confident we will help.

Suited to individuals wishing to enhance, refresh and further their knowledge, our negotiation skills course is a definite for professionals working in finance and all industries where excellent negotiation is required.

We learn how to both communicate and negotiate as children making both of these facets inherent talents. At Redcliffe Training our highly interactive negotiation skills course begins with the assumption that delegates have a certain degree of knowledge already and are looking to expand this further. The only difference between a hardened negotiator and everyone else is merely a combination of practice and learned or acquired techniques.

Is there such a thing as a 'natural negotiator'? Probably not; even the best negotiators spend time refining their skills and planning important meetings carefully beforehand. There is no doubt, that the more prepared you are ahead of a meeting, the better the outcome and the quicker your skills will improve.

Negotiation skills training at Redcliffe helps delegates master the art of negotiating the ‘win-win’ outcome. For example, you'll acquire the ‘win-win’ skills so often mentioned in selling textbooks. In addition, participants examine the best ways of dealing with all customer types whilst remaining mindful of fairness principles, seeking mutual benefits and ultimately longer-term relationships.