Negotiation Skills Masterclass

The negotiation skills masterclass trainer at Redcliffe has experienced a highly successful, long and varied “fast track” career with Lloyds Bank. This led the trainer to a highly senior management position within Lloyds private banking & wealth management division at an early age. Later head hunted to join a merchant bank at the main board director level, this trainer was responsible for heading the risk management function. 

Across his career, this trainer has designed, created and delivered soft skills training to colleagues at all levels of seniority. With over 40 years of experience dedicated to the UK banking and financial services sectors this trainer is ready and waiting to impart a wealth of knowledge throughout this interactive, online, negotiation skills course. 

Currently an external Master Trainer at both HSBC and Bank of China, this trainer has delivered soft skills programmes across a wide range of topics. At HSBC, he helped screen and assess both prospective and existing trainers for soft skills capabilities ahead of programme delivery. At the Bank of China, this trainer designed and successfully delivered a comprehensive presentation skills programme. Alongside Redcliffe’s negotiation skills training course, this specific trainer has created, developed and delivered soft skills training to small firms and partnerships all the way up to global giants. As an accomplished global trainer, he has delivered extensive programmes in the UK, USA, South America, Europe, Africa, Asia and the Middle East.

Negotiation skills training requires a 'hands on', highly adaptive & sought-after facilitator who consistently receives excellent feedback. Redcliffe's course provides this with a highly competent individual, comfortable training all seniority levels. This trainer's expertise includes (but is not limited to) Soft Skills, Risk Management, Trade Finance, Regulatory Compliance, FCC & AML and all aspects of Corporate, Private & Retail Banking.

This trainer also teaches Presentation Skills Courses for Finance and other Professionals and Business Development and Marketing Skills For Financial Services Professionals.

Redcliffe’s negotiation skills training course covers the following: 

• Learn the objectives of negotiation skills and understand we all negotiate competently; the challenge we face is to develop both self-confidence and self-belief.
• Learn some “tricks of the trade” and how to avoid using a “caveman brain” instead of a “logical brain” by knowing where the “hot buttons” are.
• Understand what negotiation means in business and/or commercial contexts and how existing skills needed for negotiation can be either honed or improved.
• Learn how to hone/improve/acquire better negotiation skills through practice and technique and by watching more experienced colleagues in action.
• Recognise that for important negotiations, there is no substitute for detailed planning and thorough preparation.
• Understand some of the science and why it matters; “interests” and their impact on the outcome, options, BATNA and WATNA in negotiation, giving and receiving concessions, win-win and other similar elements.
• Learn how to construct and deliver proposals confidently.
• Determine how best to deal with challenging negotiations and to recognise that for some this is merely a high-stakes “game”.
• Master the psychological elements of negotiations with negotiation methods.
• Learn the power of an effectively communicated “No” and when to stand your ground generally.
• Learn when it’s time to walk away but with dignity and keep relations cordial.
• Understand and learn negotiation skills whilst accepting that you can’t “win them all”. Deal with “defeat” gracefully and preserve relationships where possible.

• At Redcliffe we have successfully delivered negotiation skills training over many years. This experience means we are fully aware of the nuances and requirements of different financial institutions. Whatever your background, we can help. 
• As a Soft Skills market leader, we have delivered many workshops both publicly and on a private client basis. Delegate feedback is always excellent. 
• All trainers at Redcliffe have reached very senior positions in their former careers and are acknowledged subject matter experts with real-world experience. We don’t use academics for hands-on training.
• This negotiation skills training course is designed to be non-hostile , non-threatening and uses group exercises where more than one delegate participates as part of a hypothetical negotiation and negotiating team. Nobody is forced to work alone, but there is the option to do so. All delegates report that this flexibility is a key differentiator.
• Effective negotiation skills training uses case studies based on real-life examples and are designed to be challenging as well as good fun. All delegates report these are a high point.
• Redcliffe has been in business for over 20 years and is an established market leader.
• We are always judged by our results, which speak for themselves and we thrive on recommendations and repeat business.

Communication and negotiation skills are both learned as children and are in fact, inherent talents. This highly interactive negotiation skills course begins with the assumption delegates have a certain degree of negotiation knowledge and wish to expand this further. The only difference between a hardened negotiator and everyone else is merely a combination of practice and learned/acquired techniques.

Is there such a thing as a 'natural negotiator'? Probably not; even the best negotiators spend time refining their skills and planning important meetings carefully beforehand. There is no doubt, the more prepared you are ahead of a meeting or negotiation, the better the outcome and the quicker your skills will improve. It is as simple as that.

Negotiation skills training at Redcliffe helps delegates master the art of negotiating the “win-win” outcome. For example, you'll acquire the win-win negotiation skills so often mentioned in selling textbooks. In addition this course examines best ways of dealing with all customer types, remaining mindful of fairness principles, seeking mutual benefits and ultimately longer-term relationships.