Embracing Organisational Change

Redcliffe’s organisational change course trainer is a highly experienced and astute banking professional with an astounding 37-year career in the financial services sector. Throughout her tenure, she has held senior leadership positions across various areas, including relationship management, commercial and corporate banking, strategy, credit, risk management, trade and receivables finance, real estate, audit, and financial crime compliance. Her broad expertise and valuable insights have given her a deep understanding of the challenges and opportunities associated with organisational change management.

A dedicated and influential figure at Moody Analytics for over four years, she led the development and delivery of customised training programs across multiple disciplines, emphasising the significance of soft skills at every level.

Leveraging her acute awareness and firsthand knowledge of the evolving nature of business, she effectively conveys every aspect of organisational change management training in an engaging and impactful manner.

Before her tenure at Moody’s, the trainer refined her expertise at RBS, where she spent a year working on a special project focused on evaluating small and medium-sized businesses and aligning them with the Financial Conduct Authority's regulatory requirements. This experience highlights her strong commitment to regulatory compliance in relationship management—a commitment she now brings to Redcliffe’s organisational change course.

The majority of the trainer's esteemed career was spent at HSBC, where she held senior management positions across retail, commercial, and corporate banking in London. Recognised for her commercial acumen, she was instrumental in enhancing and maintaining credit and compliance risk frameworks, establishing regional best practices, and championing sustainable and ethical relationship management. Her strong leadership style and vast experience have profoundly impacted her teaching methodology, shaping her delivery of organisational change management training.

The trainer's diverse career, combined with her strong communication and leadership skills, has facilitated a seamless transition into development and learning. As a natural educator, she brings valuable real-world insights to the virtual training space. Her canny ability to convey complex topics ensures that participants are fully able to grasp key concepts and apply them in real-world scenarios.

In addition to her expertise in organisational change training, she serves as the Chairperson of a sports and leisure organisation that was involved in training for the London 2012 Olympics. She holds key positions with the Women in Banking and Finance Organization and is actively engaged in charity work, including serving as a committee member and spokesperson for the global Water Aid Charity.

Upon completion of this advanced organisational change management course, you will be better able to:

• Understand Industry-Specific Change Dynamics: Gain insights into the unique challenges and opportunities associated with organisational change in the banking and financial services sector, including digital transformation and regulatory compliance.
• Identify and Address Resistance: Learn to recognise common sources of resistance to change within financial institutions and develop effective strategies to mitigate these challenges and foster acceptance among employees.
• Enhance Communication Skills: Master communication techniques that effectively convey the vision for change, ensuring clarity and engagement across all levels of the organisation.
• Engage Key Stakeholders: Develop skills for identifying and engaging key stakeholders, promoting collaboration and support for change initiatives throughout the organisation.
• Lead Change Initiatives Effectively: Acquire practical leadership skills to guide teams through the change process, including motivating and empowering employees to embrace new technologies and processes.
• Create Sustainable Change Strategies: Formulate actionable plans for implementing and sustaining change, ensuring long-term success and adaptability in a rapidly evolving financial landscape.

At Redcliffe Training our organisational change management course is suitable for:

• Senior Leaders and Managers: Individuals in executive roles such as Chief Information Officers (CIOs), Vice Presidents (VPs), and Directors who are responsible for strategic decision-making and overseeing change initiatives.
• Project and Program Managers: Professionals tasked with managing specific change projects, ensuring that initiatives are executed effectively and align with organisational goals.
• Change Managers and Change Agents: Those specifically focused on facilitating and leading change efforts within their organisations, helping to guide teams through transitions.
• Human Resources and Organisational Development Practitioners: HR professionals who play a critical role in managing the people's side of change, including training and development related to new processes or systems.
• Business Analysts: Individuals who analyse business needs and help define the requirements for successful change implementation.
• Aspiring Change Leaders: Professionals looking to advance their careers in change management and leadership roles will benefit greatly from organisational change training.

The organisational change management course is designed to help financial professionals navigate the challenges of the rapidly evolving banking and financial services sector. This workshop will provide you with the knowledge, skills, and strategies to effectively manage and lead change initiatives. Participants will focus on key areas such as digital transformation, regulatory compliance, and changing customer expectations, addressing the unique challenges of managing change in this industry to ensure sustained success.

Through a blend of theoretical frameworks and practical applications, this organisational change course delves into the psychological and cultural dynamics of change, helping participants understand how to address resistance and foster a positive mindset among their teams. Key topics include change models tailored to the banking sector, effective communication strategies for engaging stakeholders, and the vital role of leadership in driving transformation.

Interactive workshops, case studies of successful change initiatives, and group discussions will allow participants to apply concepts to real-world scenarios specific to financial services. Through this organisational change training session, attendees will also examine examples such as a Bank's comprehensive digital transformation journey, which has positioned it as a leader in the digital banking space.

By the end of the course, participants will have gained a deeper understanding of the change process within banking and financial services and will develop actionable plans to implement and sustain change. This will ultimately enhance their institution's agility and resilience in an ever-evolving financial landscape.