Redcliffe's organisational change management course trainer is a seasoned banking professional with an impressive 37-year tenure in the financial services sector. She brings a wealth of experience in relationship management, having held leadership roles across commercial and corporate banking, strategy, credit, risk management, trade and receivables finance, real estate, audit, and financial crime compliance. Her diverse background emphasises the importance of soft skills in fostering strong connections and driving successful change initiatives within organisations. Her extensive knowledge and dedication to organisational change training ensure that participants receive practical insights and strategies for effectively navigating change in real-world scenarios.
During her four years at Moody’s Analytics, she directed the development and delivery of tailored training programs across various domains, highlighting the importance of soft skills at all levels, especially in today's complex and ever-evolving commercial landscape. It is the trainer’s acute awareness and first-hand knowledge of the evolving nature of business that guarantees her organisational change management training retains the utmost relevance and effectiveness.
Before her tenure at Moody’s, the trainer honed her expertise at RBS, where she spent a year on a special project focused on evaluating small and medium-sized businesses and aligning them with the Financial Conduct Authority's regulatory requirements. This experience underscores her commitment to regulatory compliance in relationship management—a commitment she now brings to Redcliffe’s organisational change training course.
The majority of the trainer's distinguished career took place at HSBC, where she held senior management positions across retail, commercial, and corporate banking in London. Recognised as a commercially astute leader, she was instrumental in enhancing and maintaining credit and compliance risk frameworks, establishing regional best practices, and demonstrating her commitment to sustainable and ethical relationship management. Her robust management style and extensive experience greatly inform her organisational change management training sessions, equipping participants with invaluable insights and techniques.
The trainer excels at unlocking strategic value and ensuring meticulous implementation across all organisational levels. With a diverse occupational background, coupled with strong communication skills, she has seamlessly transitioned into development and learning to promote industry-wide best practices. In the training space, she effectively utilises her extensive expertise as an educator in our organisational change course. While her methods were traditionally classroom-based, she has successfully adapted to the virtual training arena and is proficient in various online platforms - further enriching the learning experience for participants.
As a dedicated mentor and coach at all professional levels, she is a staunch advocate for gender and ethnic diversity in the workplace, embodying the essence of inclusivity. Her unwavering passion and commitment to delivering inclusive development at the highest level are evident in her organisational change management training, where she ensures that diverse perspectives are integrated and valued.
In addition to her professional roles, she is the Chairperson of a sports and leisure organisation that facilitated training for the London 2012 Olympics. She also holds positions as the Corporate Partnerships Manager, London Lead for Mentoring, and Curriculum and Events Lead with the Women in Banking and Finance Organisation. Furthermore, she is involved as a committee member in various charities and speaks for the global Water Aid Charity.