Emotional Intelligence & Behaviour Skills

Redcliffe's EQ course specialist is a seasoned banking professional with 37 years of experience in the financial services sector. With a distinguished career in relationship management, our expert trainer has held leadership roles across commercial and corporate banking, strategy, credit, risk management, trade and receivables finance, real estate, audit, and financial crime compliance. This broad and varied experience enhances her expertise as a course leader and skilled soft skills educator.

During her four years at Moody’s Analytics, she spearheaded the creation and delivery of customised training programs across many areas, emphasising the vital role of soft skills at all levels. Her insights and approach to integrating soft skills enable EI training course participants to develop their interpersonal effectiveness, communication, and emotional intelligence.

The trainer’s meticulous nature has been a key asset in her career. Her ability to unlock strategic value and ensure smooth implementation across organisational levels is a key asset.

With a wealth of experience and exceptional communication skills, she has transitioned into the field of development and learning, focusing on promoting industry-wide best practices. She combines theoretical insights with practical, actionable applications. While her training methods were rooted in traditional classroom settings, she has transitioned into the virtual training space, demonstrating skills across various online platforms. Her ability to adapt and excel as both an offline and online educator ensures that participants receive a dynamic and engaging learning experience, no matter the format.

Outside of her professional endeavours, she serves as the Chairperson for a sports and leisure organisation that hosted training for the London 2012 Olympics. Additionally, she holds several key roles, including:

• Corporate Partnerships Manager
• London Lead for Mentoring
• Curriculum and Events Lead with the Women in Banking and Finance Organisation

Through these positions, she plays an active role in developing programs that empower individuals and promote diversity within the industry. Her leadership in these initiatives reflects her commitment to fostering inclusive workplace environments, supporting the next generation of professionals, and enhancing emotional intelligence across industries.

She has earned certifications from the Lumina Training Programmes. Her specialisms are in behavioural interaction and leadership skills.

Upon completion of this emotional intelligence training, participants will be able to:

• Enhance Self-Awareness. Develop the ability to recognise your own emotions, strengths, weaknesses, and triggers. Improve your personal insight and decision-making.
• Improve Emotional Regulation. Learn techniques to manage and control emotional responses. Be more effective in high-pressure situations.
• Cultivate Empathy. Understand and relate to the emotions of others. Foster stronger relationships and enhance your communication.
• Strengthen Emotional and Social Skills. We offer practical strategies for effective communication, active listening, and conflict resolution. This will help you to enhance collaboration and teamwork.
• Boost Motivation. Explore intrinsic and extrinsic motivators to enhance personal drive and resilience. This will lead to improved goal setting and achievement.
• Apply Behavioural Skills. Apply emotional intelligence concepts in real-world scenarios. Enhance your ability to navigate social dynamics and strengthen your leadership development.

Redcliffe's emotional intelligence courses are a must-know for:

• Managers and Supervisors:
  • Individuals in leadership roles improving their ability to lead teams and foster a positive work environment for team members.
• Team Leaders:
  • Those responsible for guiding groups and looking to enhance team dynamics through improved emotional intelligence.
• Sales and Customer Service Executives:
  • Professionals who interact with clients and customers will enjoy modules on empathy and relationship management.
• Educators:
  • Teachers and educational leaders who wish to create supportive learning environments and build stronger connections with students. By developing the skills to recognise and respond to students' emotional needs, they can improve classroom dynamics and foster a positive, inclusive atmosphere that enhances learning outcomes.
• Personal Development Enthusiasts:
  • Individuals who are eager to enhance their self and social awareness, emotional regulation, and social skills. Develop a deeper understanding of their emotions and behaviours, leading to improved personal and professional relationships.

This EI training course will provide essential tools to improve your interpersonal effectiveness. You will progress your personal well-being and foster meaningful connections personally and professionally.

Through a blend of theoretical frameworks and practical applications, we explore the five core components of emotional intelligence:

• Self-awareness
• Self-regulation
• Motivation
• Empathy
• Social skills

You will understand how each component influences its interactions and decision-making, and learn actionable strategies to develop and strengthen these skills.

The curriculum emphasises the importance of understanding one's own emotions and the emotions of others, fostering improved communication and collaboration in personal and professional settings. Participants will have the opportunity to engage in interactive activities, role-playing exercises, and reflective practices aimed at developing key behavioural skills. This includes conflict resolution, active listening, and assertiveness, enhancing their ability to navigate complex social dynamics and strengthen relationships.

By the end of this EQ course, attendees will have a deeper understanding of their emotions and get practical strategies for navigating social interactions, creating emotionally intelligent leaders, and building resilience.

This is a transformative learning experience. It will empower you to thrive in a wide range of environments by fostering meaningful connections and promoting emotional well-being. Furthermore, participants will have the tools to manage their emotions, strengthen relationships and make a positive impact on both their personal and professional aspirations.