Emotional Intelligence & Behaviour Skills

At Redcliffe Training, our comprehensive EI course is led by a seasoned banking professional with 37 years of experience in the financial services sector.

With a distinguished career in relationship management, our expert trainer has held leadership roles across commercial and corporate banking, strategy, credit, risk management, trade and receivables finance, real estate, audit, and financial crime compliance. This broad and varied experience not only deepens her industry knowledge but also enhances her expertise as an emotional awareness course leader and a highly skilled soft skills educator.

Equipped with certifications from the Lumina Training Programmes, specialising in behavioural interaction and leadership skills, the trainer's expertise reaches far beyond her own company. During her four years at Moody’s Analytics, she spearheaded the creation and delivery of customised training programs across multiple areas, emphasising the vital role of soft skills at all levels. The trainer’s keen insights and well-informed approach to integrating soft skills enable EI training course participants to fully develop their interpersonal effectiveness, communication, and emotional intelligence.

The trainer’s meticulous nature has been a key asset in her career, particularly in her ability to unlock strategic value and ensure smooth implementation across organisational levels. Brandishing a wealth of experience and exceptional communication skills, she has transitioned into the field of development and learning, focusing on promoting industry-wide best practices. This commitment is clearly reflected in her emotional awareness training, where she effectively combines theoretical insights with practical, actionable applications.

While her training methods were originally rooted in traditional classroom settings, she has seamlessly transitioned into the virtual training space, demonstrating proficiency across various online platforms. Her innate ability to adapt and excel as both an offline and online educator ensures that participants receive a dynamic and engaging learning experience. The trainer’s EI course, here at Redcliffe, perfectly showcases her aptitude for delivering comprehensive and impactful learning experiences —regardless of the format.

Outside of her professional endeavours, she serves as the Chairperson for a sports and leisure organisation that hosted training for the London 2012 Olympics. Additionally, she holds several key roles, including Corporate Partnerships Manager, London Lead for Mentoring, and Curriculum and Events Lead with the Women in Banking and Finance Organisation. Through these positions, she plays an active role in developing programs that empower individuals and promote diversity within the industry. Her leadership in these initiatives, along with her expertise as an EI training course educator, reflects her commitment to fostering inclusive workplace environments, supporting the next generation of professionals, and enhancing emotional intelligence across industries.

Upon completion of this EI training course participants will be better able to:

• Enhance Self-Awareness: Develop the ability to recognise and understand your own emotions, strengths, weaknesses, and triggers to improve personal insight and decision-making.
• Improve Emotional Regulation: Learn techniques to manage and control emotional responses, enabling more effective reactions in high-pressure situations.
• Cultivate Empathy: Emotional awareness training will help you better understand and relate to the emotions of others, fostering stronger relationships and enhancing communication.
• Strengthen Social Skills: This training program offers practical strategies for effective communication, active listening, and conflict resolution, helping to enhance collaboration and teamwork.
• Boost Motivation: Explore intrinsic and extrinsic motivators to enhance personal drive and resilience, leading to improved goal setting and achievement.
• Apply Behavioral Skills: Through EI workshop exercises, you’ll implement emotional intelligence concepts in real-world scenarios, enhancing your ability to navigate social dynamics and strengthen leadership capabilities.

At Redcliffe Training our EI training course is suitable for:

• Managers and Supervisors: Individuals in leadership roles who aim to improve their ability to lead teams effectively and foster a positive work environment.
• Team Leaders: Those responsible for guiding groups and looking to enhance team dynamics through improved emotional intelligence.
• Sales and Customer Service Executives: Professionals who interact directly with clients and customers benefit considerably from the EI course modules on empathy and relationship management.
• Educators: Teachers and educational leaders who wish to create emotionally supportive learning environments and build stronger connections with students. By developing the skills to recognise and respond to students' emotional needs, they can improve classroom dynamics and foster a positive, inclusive atmosphere that enhances learning outcomes.
• Personal Development Enthusiasts: Individuals who are eager to enhance their self-awareness, emotional regulation, and social skills. Through emotional awareness training, they can develop a deeper understanding of their emotions and behaviours, leading to improved personal and professional relationships.

This EI training course is designed to equip participants with the essential tools to improve their interpersonal effectiveness, enhance personal well-being, and foster more meaningful connections both personally and professionally.

Through a blend of theoretical frameworks and practical applications, learners in our course will explore the five core components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. They will gain a deeper understanding of how each component influences their interactions and decision-making, and learn actionable strategies to develop and strengthen these skills.

The EI workshop curriculum emphasises the importance of understanding both one's own emotions and the emotions of others, fostering improved communication and collaboration in personal and professional settings.
Participants will have the opportunity to engage in interactive activities, role-playing exercises, and reflective practices aimed at developing key behavioural skills, such as conflict resolution, active listening, and assertiveness, enhancing their ability to navigate complex social dynamics and strengthen relationships.

By the end of this EI course, attendees will have a deeper understanding of their emotions and acquire practical strategies for navigating social interactions, enhancing leadership skills, and building resilience. This transformative learning experience empowers individuals to thrive in a wide range of environments by fostering meaningful connections and promoting emotional well-being. Furthermore, participants will have the tools to manage their emotions, strengthen relationships and make a positive impact on both their personal and professional aspirations.