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Emotional Intelligence & Behaviour Skills

Equip participants with practical tools to improve interpersonal effectiveness, emotional regulation, and leadership by enhancing self-awareness, empathy, motivation, and social skills.

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A one-day course

Session 1: Introduction to Emotional Intelligence

  • Understanding Emotional Intelligence
  • Overview of emotional intelligence (EI)
  • Importance of EI in personal and professional contexts
  • Key components of EI: self-awareness, self-regulation, motivation, empathy, social skills

Session 2: Self-Awareness

  • Techniques for identifying personal emotions
  • Reflection exercises and journaling
  • Understanding personal triggers and their impact on behaviour

Session 3:  Self-Regulation

  • Strategies for managing emotions in challenging situations
  • Techniques for stress management and emotional control
  • Role-playing scenarios to practice self-regulation

Session 4: Developing Empathy and Social Skills

  • Cultivating Empathy
  • Understanding the role of empathy in relationships
  • Exercises to enhance empathetic listening
  • Case studies on empathy in action

Session 5:  Effective Communication

  • Key principles of effective communication
  • Active listening techniques
  • Non-verbal communication and its impact

Session 6: Conflict Resolution

  • Identifying sources of conflict
  • Strategies for resolving conflicts constructively
  • Role-playing exercises to practice conflict resolution skills

Session 7: Motivation and Application

  • Boosting Motivation
  • Exploring intrinsic vs. extrinsic motivation
  • Setting personal and professional goals
  • Techniques for sustaining motivation and resilience

Session 8: Applying Emotional Intelligence in Leadership

  • The role of EI in effective leadership
  • Strategies for leading with emotional intelligence
  • Group discussions on real-world leadership challenges

 Session 9: Integration and Action Planning

  • Reflecting on personal growth throughout the course
  • Developing an action plan for applying EI skills in daily life
  • Sharing insights and commitments with peers

 Session 10: Summary

  • Wrap-Up and Conclusion
  • Summary of key takeaways
  • Q&A session

The course content can be fully customized to focus on the sessions that are most relevant to your businesses interests.

Redcliffe's course trainer is a seasoned banking professional with a remarkable 37-year tenure in the financial services sector. She brings a wealth of experience in relationship management to her distinguished career. Her journey encompasses leadership roles in commercial and corporate banking, strategy, credit, risk management, trade and receivables finance, real estate, audit as well as financial crime and compliance, emphasising the significance of soft skills in fostering connections.

Equipped with certifications from the Lumina Training Programmes, focusing on behavioural interaction and leadership skills, the trainers expertise extends beyond her own company. During her four years at Moody’s Analytics, she directed the development and delivery of tailored training programs across various domains, underscoring the importance of soft skills at all levels, especially in today's intricate and customer-centric business landscape. These programs spanned credit and risk management, financial crime compliance, regulatory compliance, commercial due diligence, sales, and service, showcasing her commitment to holistic relationship management. Her professional footprint extends across the UK, Europe, Middle East, Africa, Asia Pacific, and the Americas.

 Before her tenure at Moody’s, the trainer contributed her skills at RBS, where she dedicated a year to a special project evaluating small-to-medium-sized businesses, aligning them with the regulatory requirements of the Financial Conduct Authority—a testament to her dedication to regulatory compliance in relationship management.

 The majority of the trainers illustrious career unfolded at HSBC, where she held senior management positions within retail, commercial, and corporate banking in London. Recognised as a commercially astute leader, she consistently fostered substantial income growth through extensive internal and external networks. She played a pivotal role in enhancing and maintaining credit and compliance risk frameworks, setting regional best practices, and underlining her commitment to sustainable and ethical relationship management.

The trainers distinctive strength lies in her ability to unlock strategic value, coupled with her meticulous nature, which facilitates seamless implementation across organisational tiers. Given her diverse range of experiences and eloquent communication skills, she ventured into the field of development and learning, aiming to drive industry-wide best practices. While her training methods were traditionally classroom-based, she has seamlessly transitioned into the virtual training arena and is proficient in various virtual training platforms.

Beyond her professional endeavours, she serves as the Chairperson for a sports and leisure organisation that hosted the training for the London 2012 Olympics. She is also the Corporate Partnerships Manager; London Lead for Mentoring; Curriculum and Events Lead with the Women in Banking and Finance Organisation. Ras actively participates as a committee member in various charitable organisations, including speaking engagements for the global Water Aid Charity.

Additionally, she was selected for UN UK Women Delegation CSW68, and is part of an offshoot group involved with educating women to be financially astute and to operate autonomously. As a dedicated mentor and coach across all professional levels, she remains a staunch advocate for gender and ethnic diversity in the workplace, embodying the essence of inclusivity.

Upon completion of this workshop, participants will be better able to:
  • Enhance Self-Awareness: Develop the ability to recognise and understand your own emotions, strengths, weaknesses, and triggers to improve personal insight and decision-making.
  • Improve Emotional Regulation: Learn techniques to manage and control emotional responses, enabling more effective reactions in high-pressure situations.
  • Cultivate Empathy: Gain skills to understand and relate to the emotions of others, fostering stronger relationships and improving communication.
  • Strengthen Social Skills: Acquire practical strategies for effective communication, active listening, and conflict resolution to enhance collaboration and teamwork.
  • Boost Motivation: Explore intrinsic and extrinsic motivators to enhance personal drive and resilience, leading to improved goal setting and achievement.
  • Apply Behavioral Skills: Implement learned emotional intelligence concepts in real-world scenarios to navigate social dynamics and enhance leadership capabilities.

  • Managers and Supervisors: Individuals in leadership roles who aim to improve their ability to lead teams effectively and foster a positive work environment.
  • Team Leaders: Those responsible for guiding groups and looking to enhance team dynamics through improved emotional intelligence.
  • Sales and Customer Service Executives: Professionals who interact directly with clients and customers, benefiting from skills in empathy and relationship management.
  • Educators: Teachers and educational leaders who wish to create emotionally supportive learning environments and better connect with students.
  • Anyone Interested in Personal Development: Individuals looking to enhance their self-awareness, emotional regulation, and social skills to improve both personal and professional relationships.

This course on Emotional Intelligence and Behavioral Skills is designed to equip participants with the essential tools to enhance their interpersonal effectiveness and personal well-being.

Through a blend of theoretical frameworks and practical applications, learners will explore the five core components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills.

The curriculum emphasises the importance of understanding one's own emotions and the emotions of others, fostering better communication and collaboration in both personal and professional settings.

Participants will engage in interactive activities, role-playing exercises, and reflective practices that promote the development of critical behavioral skills such as conflict resolution, active listening, and assertiveness.

By the end of the course, learners will not only gain a deeper understanding of their emotional landscape but also acquire actionable strategies to navigate complex social interactions, enhance their leadership capabilities, and cultivate a more resilient mindset.

This transformative experience aims to empower individuals to thrive in diverse environments by fostering meaningful connections and promoting emotional well-being.

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  • On a date, time and in a location of your choice
  • Topics expanded or deleted to your bespoke requirements
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