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Leadership Skills

Learn to become a more effective leader with this effective leadership skills training

Businessmen and women collaborating on a presentation to a client

A one-day course

Developing leadership skills training covers the following ten sessions:

Session 1: Introduction/Overview

  • What do we mean by leadership?
  • What is the key role?
  • Empathy or sympathy
  • Push versus Pull
  • Soft versus Hard
  • Communication Styles – several options and combinations
    • Autocratic
    • Democratic
    • Passive
    • Aggressive
    • Assertive
  • Which should be adopted/deployed?
  • What is your natural communication style?
  • The 60/40 rule; your current starting point
  • Communicating in a frank and open manner
  • Ensuring you are approachable
  • Ensuring the team views you as a “go-to” resource – but not too frequently
  • The power of “even better if”
  • The power of the “sandwich” technique
  • Listening both well and carefully. Not an easy task for some of us

Case Study/Exercise/Examples

Session 2: Building Effective Relationships

  • Your role:
    • How to earn “respect” both internally and externally using influencing and leadership communication skills
    • Making full allowance for the target audience – colleagues, juniors and seniors
    • Networking skills both internally and externally
    • Building effective leadership skills and relationships both internally and externally
    • Identifying needs
    • Preparation includes active listening and intelligent questioning
    • Dealing with the “goldfish” response
    • Exploring others needs
    • Communication Styles in Leadership

Case Study/Exercise/Examples

Session 3: Leadership Influencing Skills

  • What qualities does an effective leader need?
  • Acting as an effective conduit between the top and junior management
  • Leadership introduction
  • Organisational Ability
  • Motivation
  • Problem Solving & Decision Making
  • Managing conflict resolution
  • Managing Change & Innovation
  • Managing time

Case Study/Exercise/Examples

Session 4: Personal Impact/Confidence Building

  • Different styles – which one suits you best
  • Corporate/Management style
  • The best communication vehicle – verbal, written, electronic
    • Earning the respect and trust of top management
    • Knowing the terms of reference
    • Listing all possible solutions/options.
    • Setting a time scale and deciding who is responsible for the decision
  • Encouraging two-way communication
  • Encouraging the “esprit de corps” principle of management
  • Using “Top-down” and “bottom-up” techniques
  • Dealing with resistance
  • Dealing with the “goldfish” response

Case Study/Exercise/Examples


Session 5: Working on Cross-Functional Teams

  • The mid-manager role in leadership and decision-making
  • Reduce more complicated decisions down to simpler steps.
  • Planning Decisions to meet deadlines
  • Getting staff buy-in
  • Information gathering.
  • Weighing up the risks involved.
  • Deciding on values, or in other words what is important.
  • Weighing up the pros and cons of each course of action
  • Making the decision.
  • Ensuring the decision is implemented/actioned

Case Study/Exercise/Examples

Session 6: Change Management Leadership

  • The leadership role in change management
  • Building Personal Resilience
  • Trust Building
  • Networking
  • Coaching
  • Forcing clarity
  • Managing other’s uncertainty
  • Organisation
  • Follow through

Case Study/Exercise/Examples

Session 7: People Management styles

  • Textbook definitions
  • Your preferred style
  • Your bank’s style
  • Your boss’s Style
  • What works best for your department
  • What works best for the team

Case Study/Exercise/Example

Session 8: Delegation

  • The art of delegation
  • When to delegate
  • When not to delegate
  • Supervising
  • Avoiding overkill
  • Macro rather than micro-management
  • Monitoring
  • Staying in control

Case Study/Exercise/Examples

Session 9: Conflict & Resolution

  • Main causes
  • Resolution methods
  • Deploying leadership and management skills effectively
  • Dealing with challenges to your authority
  • Formal procedures – always a last resort but sometimes the only option

Case Study/Exercise/Examples

Session 10: Managing Problems

  • Typical mid-management issues
  • Dealing informally, semi-formally and formally
  • Methods of problem-solving
  • Enlisting help and guidance
  • Resolution
  • Referral

Case Study/Exercise/Examples

Effective Leadership Skills Training Summary & Wrap-Up

Leadership skills development training sessions are delivered by a trainer who had a highly successful, long and varied “fast track” career at Lloyds Bank. This path led him to senior management at an early age. He was then “head hunted” to join a merchant bank at the main board director level. He now has over 40 years of experience in the UK banking and financial services sector.

This leadership skills course trainer has been a freelance training consultant since retiring and is currently an external Master Trainer at both HSBC and the Bank of China. Here, he has delivered soft skills training on a wide range of topics, including leadership and management skills training. At HSBC he helped screen and assess both prospective and existing trainers for soft skills capabilities and has delivered train-the-trainer programmes. He has designed and successfully delivered comprehensive presentation and negotiation skills programmes at the Bank of China. This Trainer has created and delivered soft skills training to a vast range of clients, from global giants to small firms and partnerships.

Effective leadership skills training will cover the following objectives:
  • Learn to become a more effective leader
  • Design a personal leadership action plan to improve the overall development of leadership skills
  • Improve your performance
  • Earn, and not just “command” respect

  • We have been delivering leadership and management skills training for many years. We have been fortunate enough to train different-sized organisations from different sectors of the business community. As such we are certain we understand the underlying principles fully for firms of all types.
  • Given our experience delivering effective leadership skills training courses, we are well aware that the approach has matured over the years and we have adapted the course content to align with changing expectations and requirements.
  • We do not use academics to deliver this leadership skills course. We prefer hands-on, highly experienced practitioners who reached top management levels during their careers and have real experience in managing financial promotions risks.
  • This course is aimed at the practitioner and uses a commercial approach, where applicable.
  • We use interesting real-life examples and case studies throughout this developing leadership skills training that illustrate the key points.
  • Feedback received from previous delegates has always been excellent.

This is such a crucial skill, arguably “everyone” would benefit from this leadership skills course. But specifically, it is a “must know” for:
  • Any staff in a management, team leadership or oversight role
  • Those dealing with colleagues or other internal business areas regularly who need to get things done or changed (“Internal Clients”)
  • Anyone in a leadership role, no matter how junior
  • Senior, middle and line managers who need to “make things happen”
  • Personnel staff
  • Anyone wishing to refresh or enhance their existing skills

Leadership skills are often cultivated through hands-on experience, with lessons learned from both successes and failures. This dynamic process reinforces the notion that effective leadership cannot be imposed but must be earned through a combination of knowledge, adaptability, and interpersonal finesse. Good leadership skills are a “must-have” for anyone aspiring to progress to more senior management levels when you find you are getting more done but doing less yourself (ideally!)

This comprehensive and effective leadership skills training course recognizes the pivotal role that leadership plays in managing and guiding individuals, whether they are part of an internal team or external collaborators. Acknowledging that leadership is an ongoing journey, leadership skills development training emphasises that the ability to lead is not only about delegating tasks but also about inspiring and influencing others positively.

A crucial aspect highlighted in this training is the idea that good leadership is not just a desirable quality; it is a prerequisite for those aspiring to ascend to higher echelons of management. As one progresses in their career and takes on more responsibilities, the emphasis shifts from individual tasks to orchestrating the collective efforts of a team. The course aims to equip participants with the essential skills to navigate this transition seamlessly, where effectiveness is measured not just by personal achievements but by the accomplishments of the entire team.

Leadership skills development training adopts a highly interactive approach, recognizing that leadership is not a one-size-fits-all endeavour. You are encouraged to engage actively, sharing your experiences and learning from others in the process. The curriculum is designed to provide a profound insight into the multifaceted dimensions of leadership, encompassing communication, decision-making, conflict resolution, and the cultivation of a positive and inclusive work environment.

By the conclusion of this leadership and management skills course, you are expected to feel well-prepared for the challenges of leadership and people management. Armed with a toolkit of skills and a deepened understanding of leadership dynamics, participants should be ready to take on leadership roles with confidence, ensuring they can not only "get things done" but also "make things happen" in a manner that fosters growth, collaboration, and overall success within their professional domains.


Have this course presented In-House

  • On a date, time and in a location of your choice
  • Topics expanded or deleted to your bespoke requirements

Have this course pre-recorded

  • Full course recording edited exclusively for your company
  • Files converted to enable housing on your LMS
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