Leadership Skills

What does a Leader do?

• The Big Picture
• Defining Leadership – what it means for you.
• KPIs – where they come from
• The Vision Thing
• SMART: for action not objectives
• Working as a team – what works now, what needs to be developed.
• The 4Q tool for situation evaluation
• Asking people to do things – how OKR can help steer to conversation.
• Steps in effective delegation
• Management vs. Leadership – team exercise

Managing Performance – giving & receiving Feedback

• The basics: people’s needs and wants.
• The ‘Rules’ for effective feedback – quick exercise
• How team leaders act as motivators – and demotivators
• How to tell people they are doing well
• How to let them know they can do better
• Feedback – the BOOST model
• Team exercise – The Stack, including feedback from leader, team and trainer

Changing things for the better

• Why change matters.
• What happens when we change things?
• Scope Triangle
• Briefing the Team
• The changes we face.
• Team Exercise – the Tower Contract

Developing the Team

• Stages of Team Development – Tuckman model
• Learning new tricks – how people learn
• Using KASH and the Skills Diamond for developing people
• What is coaching?
• Coaching demonstration and analysis
• The role of feedback when coaching
• Essential coaching skills
• GROW Model
• Coaching and KASH
• Team Exercise – Coaching practice, using live examples and options for feedback

Working together creatively

• Team Exercise – red/Blue, with discussion and application
• Disney Creative Strategy
• Team Brainstorming Exercise
• Team Meetings – the 5Cs of meetings
• How to run 1-2-1s and Larger Team meetings: WIIFT?
• Agree/Disagree – Team Exercise with feedback and review

Leadership action planning – what you do next

• Reflective learning: individual exercise
• Building change into your working day
• Identifying the most impactful updates

This session can also be tailored with the addition of optional modules such as:

Appraisals & Performance Management

• Planning to appraise your people
• The importance of Observation and Objectivity
• Managing Difficult conversations
• Planning Improved performance

Leadership Communication: adapting your style

• Introducing the Social Styles Model
• Assertiveness and Responsiveness in communication
• Analysing your preferred styles
• Options for adapting your style – because your team probably won’t adapt theirs….
• Social Styles Questionnaire
• Team Exercise: introducing change - including change in your approach.

Designing your Business Plan

• Connecting Vision to action
• What must change – and why?
• Key planning Tools: Kotter’s Change Model and the Balanced Scorecard.
• Starting with a one slide/sheet approach
• Communication building blocks
• Implementation using the power of 3
• Exercise – presenting your plan – in under 3 minutes

Redcliffe Training's Leadership and Management Skills course is conducted by an international speaker, trainer and consultant with over 40 years’ experience. He makes understanding business and finance easier.

He manages training and consultancy interventions to help businesses improve financial outcomes, and trains in Finance, Presentation Skills, Leadership as well as Negotiation Skills.

He designs and leads workshops, seminars and learning events for organisations to help managers & leaders understand how their decisions impact overall performance. These have been delivered in 47 countries, with clients in at least 200 organisations, including insurance companies, banks, energy services, hotels, automotive, retailers, agriculture, charities and public sector organisations. He always remembers that professionals in business, government and third sector must develop their communication skills that match their responsibilities.

The trainer has an MBA from Cranfield University and is a Fellow of the Chartered Institute of Personnel & Development. In addition, he is a Member of The Chartered Institute of Bankers, Fellow of the Professional Speaking Association, and Fellow of the Royal Society for Arts.

His previous experience features a career in banking, which included managing sales and service teams, lending, managing high net worth clients and running training programmes enabling others to work successfully in these areas. This combination of training with management expertise means theory is backed up with a wide range of practice – good and bad – and always learning.

 

Participants will:

• Define management & leadership as it applies to their roles.
• Describe the skills of effective team leaders: prioritization, communication, feedback, delegation & motivation.
• Demonstrate how they apply these skills in practical situations.
• Refine and develop their individual skills through practice, feedback and coaching.
• Adapt their leadership style to suit the more challenging team and business situations.
• Solve a range of real-life business issues utilising their teams and their own strengths.
• Improve communication between themselves and their teams, within their teams, and between different departments & teams.
• use coaching to develop the capabilities of themselves and their team members, enabling improved delegation to better achieve team goals.

• To develop your leadership style the course combines application of basic techniques ensuring everything is covered, with more advanced skills
• The opportunity to learn from doing in real situations
• Development through practice and feedback, with models to underpin learning.

• You lead people every day, either consciously or just as situations arise. You may have a small team and specific tasks or be leading changes towards a different type of organisation. You will recognise that everything happens through people, and this brings rewards and challenges in equal – and sometimes unequal – measure.

Leadership skills are most effectively learned through hands-on experience, with lessons from both successes and failures. This dynamic process shows that effective leadership cannot be imposed but must be earned through a combination of knowledge, adaptability, and interpersonal skills.

As you progress in your career and take on more responsibility, the emphasis shifts from individual tasks to orchestrating the collective efforts of a team. This development day aims to equip you with the essential skills to navigate this transition, where effectiveness is measured not just by personal achievements but by the accomplishments of the entire team.

The training adopts a highly interactive approach, recognizing that leadership is not a one-size-fits-all endeavour. You are encouraged to engage actively, sharing your experiences and learning from others in the process.

By the end of this leadership course, you are expected to feel well-prepared for the challenges of leadership and people management, ready to take on leadership roles with more confidence, ensuring you can not only "get things done" but also "make things happen".