Leadership Skills

Get equipped with practical skills to effectively lead and inspire teams

Businessmen and women collaborating on a presentation to a client

A one-day leadership and management skills course

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Download: Course Outline

What does a Leader do?

The Big Picture
Defining Leadership: what does it mean for you?
KPIs – where they come from
The Vision Thing
SMART: for action, not objectives
Working as a team – what works now, what needs to be developed
The 4Q tool for situation evaluation
Asking people to do things: how OKR can help steer to conversation
Steps in effective delegation
Management vs. Leadership – team exercise

Managing Performance: Giving & Receiving Feedback

The basics: people’s needs and wants
The ‘Rules’ for effective feedback – quick exercise
How team leaders act as motivators – and demotivators
How to tell people they are doing well
How to let them know they can do better
Feedback – the BOOST model
Team exercise – The Stack, including feedback from leader, team and trainer

Changing Things For the Better

Why change matters
What happens when we change things?
Scope Triangle
Briefing the Team
The changes we face
Team Exercise – the Tower Contract

Developing the Team

Stages of Team Development – Tuckman model
Learning new tricks – how people learn
Using KASH and the Skills Diamond for developing people
What is coaching?
Coaching demonstration and analysis
The role of feedback when coaching
Essential coaching skills
GROW Model
Coaching and KASH
Leadership Soft Skills Training Team Exercise – Coaching practice, using live examples and options for feedback

Working Together Creatively

Team Exercise – Red/Blue, with discussion and application
Disney Creative Strategy
Team Brainstorming Exercise
Team Meetings: the 5Cs of meetings
How to run 1-2-1s and Larger Team meetings: WIIFT?
Agree/Disagree – Team Exercise with feedback and review

Leadership Development Action Planning: What You Do Next

Reflective learning: individual exercise
Building change into your working day
Identifying the most impactful updates

This session can also be tailored with the addition of optional modules such as:

Appraisals & Performance Management

Planning to appraise your people
The importance of observation and objectivity
Managing difficult conversations
Planning improved performance

Leadership Communication: Adapting Your Style

Introducing the Social Styles Model
Assertiveness and responsiveness in communication
Analysing your preferred styles
Options for adapting your style – because your team probably won’t adapt theirs….
Social Styles Questionnaire
Team Exercise: introducing change - including change in your approach.

Designing Your Business Plan

Connecting Vision to action
What must change – and why?
Key planning Tools: Kotter’s Change Model and the Balanced Scorecard
Starting with a one-slide/sheet approach
Communication building blocks
Implementation using the power of 3
Leadership Skills Workshop – an exercise on presenting your plan – in under 3 minutes

Redcliffe Training's Leadership and Management Skills course is conducted by an international speaker, trainer and consultant with over 40 years of experience, who makes understanding business and finance easier.

He manages training and consultancy interventions to help businesses improve financial outcomes and helps professionals improve their knowledge in Finance, Presentation Skills, Leadership and Negotiations. This includes designing and leading workshops, seminars and learning events for organisations to help managers and leaders understand how their decisions impact overall performance.

These have been delivered in 47 countries, including short leadership courses in the UK, with clients in at least 200 organisations. This includes insurance companies, banks, energy services, hotels, automotive, retailers, agriculture, charities and public sector organisations. He showcases that professionals in business, government and third sector must develop their communication skills that match their responsibilities.

The trainer has an MBA from Cranfield University and is a Fellow of the Chartered Institute of Personnel & Development. In addition, he is a Member of The Chartered Institute of Bankers, a Fellow of the Professional Speaking Association, and a Fellow of the Royal Society for Arts.

His previous experience features a career in banking which included; managing sales and service teams, lending, managing high-net-worth clients and running training programmes for others to work successfully in these areas. This combination of training with management expertise means the theory is backed up by a wide range of practice – good and bad – and always learning.

This leadership and management skills training will help you:

Define management and leadership as they apply to their roles.
Master the skills of effective team leaders: prioritisation, communication, feedback, delegation & motivation.
Practice how they apply these skills in practical situations.
Refine and develop your skills through practice, feedback and coaching.
Adapt a leadership style to suit the more challenging team and business situations.
Solve a range of real-life business issues utilising their teams and their strengths.
Improve communication between themselves and their teams, within their teams, and between different departments & teams.
Use coaching to develop their capabilities and their team members, enabling improved delegation to achieve team goals.

To develop and refine your personal leadership style, this course combines the application of fundamental techniques, with more advanced skills.
The opportunity to learn from leading in real situations.
Development through practice and feedback, with models to underpin learning.

You lead people every day, either consciously or just as situations arise. You may have a small team and specific tasks or lead changes towards a different type of organisation. You will recognise that everything happens through people, and this brings rewards and challenges in equal – and sometimes unequal – measures.
This innovative course is ideal for experienced and first-time leaders.

Leadership skills are most effectively learned through hands-on experience, with lessons from both successes and failures. A dynamic process shows that effective leadership cannot be imposed but must be earned through a combination of knowledge, adaptability, and interpersonal skills.

As you progress in your career and take on more responsibility, the emphasis shifts from individual tasks to orchestrating the collective efforts of a team. This leadership skills development course will equip you with the essential skills to navigate this natural transition, where effectiveness is measured not just by personal achievements but by the accomplishments of the entire team.

The training adopts a highly interactive approach, recognising that leadership is not a one-size-fits-all endeavour. The process encourages you to engage actively, sharing your experiences and learning from others.

By the end of this leadership skills workshop, you are expected to feel well-prepared for the challenges of leadership and people management and ready to take on leadership roles with more confidence. Ensuring you can not only "get things done" but also "make things happen".

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