Leadership Skills

Learn to become a more effective leader with this effective leadership skills training

Businessmen and women collaborating on a presentation to a client

A one-day leadership and management skills course

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Download: Course Category Brochure | Course Outline

Developing leadership skills training covers the following ten sessions:

Session 1: Introduction/Overview

What do we mean by leadership?
What is the key role?
Empathy or sympathy
Push versus Pull
Soft versus Hard
Communication Styles – several options and combinations
- Autocratic
- Democratic
- Passive
- Aggressive
- Assertive
Which should be adopted/deployed?
What is your natural communication style?
The 60/40 rule; your current starting point
Communicating in a frank and open manner
Ensuring you are approachable
Ensuring the team views you as a “go-to” resource – but not too frequently
The power of “even better if”
The power of the “sandwich” technique
Listening both well and carefully. Not an easy task for some of us

Leadership Skills Development Course Case Study: Exercise & Examples

Session 2: Building Effective Relationships

Your role:
- How to earn “respect” both internally and externally using influencing and leadership communication skills
- Making full allowance for the target audience – colleagues, juniors and seniors
- Networking skills both internally and externally
- Building effective leadership skills and relationships both internally and externally
- Identifying needs
- Preparation includes active listening and intelligent questioning
- Dealing with the “goldfish” response
- Exploring others needs
- Communication Styles in Leadership

Case Study/Exercise/Examples

Session 3: Leadership Influencing Skills

What qualities does an effective leader need?
Acting as an effective conduit between the top and junior management
Leadership introduction
Organisational Ability
Motivation
Problem Solving & Decision Making
Managing conflict resolution
Managing Change & Innovation
Managing time

Leadership and Management Skills Course Case Study: Exercise & Examples

Session 4: Personal Impact/Confidence Building

Different styles – which one suits you best
Corporate/Management style
The best communication vehicle – verbal, written, electronic
- Earning the respect and trust of top management
- Knowing the terms of reference
- Listing all possible solutions/options.
- Setting a time scale and deciding who is responsible for the decision
Encouraging two-way communication
Encouraging the “esprit de corps” principle of management
Using “Top-down” and “bottom-up” techniques
Dealing with resistance
Dealing with the “goldfish” response

Case Study/Exercise/Examples

Session 5: Working on Cross-Functional Teams

Leadership and management skills training examines the mid-manager role in leadership and decision-making.
Reduce more complicated decisions down to simpler steps.
Planning Decisions to meet deadlines
Getting staff buy-in
Information gathering.
Weighing up the risks involved.
Deciding on values, or in other words what is important.
Weighing up the pros and cons of each course of action
Making the decision.
Ensuring the decision is implemented/actioned

Case Study/Exercise/Examples

Session 6: Change Management Leadership

The leadership role in change management
Building Personal Resilience
Trust Building
Networking
Coaching
Forcing clarity
Managing other’s uncertainty
Organisation
Follow through

Case Study/Exercise/Examples

Session 7: People Management styles

This section of the leadership and management skills course assesses individualistic and collectivist approaches to people management through:

Textbook definitions
Your preferred style
Your bank’s style
Your boss’s Style
What works best for your department
What works best for the team

Case Study/Exercise/Example

Session 8: Delegation

The art of delegation
When to delegate
When not to delegate
Supervising
Avoiding overkill
Macro rather than micro-management
Monitoring
Staying in control

Case Study/Exercise/Examples

Session 9: Conflict & Resolution

Main causes
Resolution methods
Deploying leadership and management skills effectively
Dealing with challenges to your authority
Formal procedures – always a last resort but sometimes the only option

Case Study/Exercise/Examples

Session 10: Managing Problems

Typical mid-management issues
Dealing informally, semi-formally and formally
Methods of problem-solving
Enlisting help and guidance
Resolution
Referral

Case Study/Exercise/Examples

Leadership and Management Skills Course Summary & Wrap-Up

Redcliffe Training’s leadership and management skills course is led by an expert trainer with over 40 years of experience in the UK banking and financial services sector. He had a highly successful and fast-tracked career at Lloyds Bank, advancing to senior management at a young age. His exceptional track record led to him being headhunted for a director position on the main board of a prominent merchant bank.

A freelance training consultant since retiring, this leadership skills course trainer currently serves as an external Master Trainer for both HSBC and the Bank of China. Here, he has delivered soft skills training on a wide range of topics, including leadership and management skills training.

At HSBC, he was instrumental in screening and assessing both prospective and existing trainers for their soft skills capabilities and conducted several train-the-trainer programs. He also designed and successfully ran comprehensive presentation and negotiation skills programs at the Bank of China.

With extensive experience across various industries, this trainer has created and facilitated soft skills training for a diverse range of clients, from global corporations to small businesses and partnerships. Thanks to his deep expertise, comprehensive knowledge, and commitment to fostering leadership excellence, his approach is both strategic and personalised, ensuring that each training program is tailored to meet the needs and objectives of each participant. The trainer’s leadership skills development course serves as a prime example.

Leadership and management skills training will cover the following objectives:

Learn to become a more effective leader
Design a personal leadership action plan to improve the overall development of leadership skills
Improve your performance
Earn, and not just “command” respect

We have been delivering leadership and management skills training for many years. We have been fortunate enough to train different-sized organisations from different sectors of the business community. As such we are certain we understand the underlying principles fully for firms of all types.
Given our experience delivering effective leadership skills training courses, we are well aware that the approach has matured over the years and we have adapted the course content to align with changing expectations and requirements.
We do not use academics to deliver this leadership skills course. We prefer hands-on, highly experienced practitioners who reached top management levels during their careers and have real experience in managing financial promotions risks.
This leadership skills development course is aimed at the practitioner and uses a commercial approach, where applicable.
We use interesting real-life examples and case studies throughout this developing leadership skills training that illustrate the key points.
Feedback received from previous delegates has always been excellent.

While leadership skills are essential for everyone, this leadership and management skills course is particularly beneficial for those in specific roles where strong leadership is critical. It's a "must-attend" for:

Any staff in a management, team leadership or oversight role
Those dealing with colleagues or other internal business areas regularly who need to get things done or changed (“Internal Clients”)
Anyone in a leadership role, no matter how junior
Senior, middle and line managers who need to “make things happen”
Personnel staff
Anyone seeking leadership soft skills training or to enhance their existing set of relevant skills

Leadership skills are often cultivated through hands-on experience, with lessons learned from both successes and failures. This dynamic leadership skills development course reinforces the notion that effective leadership cannot be imposed but must be earned through a combination of knowledge, adaptability, and interpersonal finesse.

Strong leadership skills are essential for anyone aspiring to progress to senior management roles, especially as you transition from doing the work yourself to empowering others to achieve greater results—ideally, accomplishing more by doing less yourself. This course provides the tools to help you make that shift, guiding you toward becoming a more effective and influential leader.

This comprehensive and engaging course emphasises the vital role leadership plays in guiding both internal teams and external collaborators. It highlights that effective leadership is not just about delegating tasks, but about inspiring and influencing others.

As participants advance in their careers, the focus shifts from personal achievement to leading and coordinating team efforts. This leadership and management skills course equips participants with the skills to navigate that transition, preparing them to lead with a focus on team success.

The training is interactive and tailored, encouraging active participation and learning from others. It covers key leadership areas, including communication, decision-making, conflict resolution, and fostering an inclusive work environment.

By the end of the course, participants will be well-equipped to take on leadership roles with confidence, ready to drive growth, collaboration, and success within their teams and organisations.