Trusted By:
0 Part Course  | 
Book places now

Problem Solving & Creative Thinking

Make the time to think critically, creatively and above all remember to use common sense and sound judgement when empowered to do so and when it is applicable

IFRS Accounting for Real Estate Training Course

A one-day course

  • We focus on real work problems and how to approach them.
  • The toolbox approach – so you can adapt the content to your situation.
  • Combines application of the basic techniques ensuring everything is covered, with more advanced techniques to get things done.

To ensure delegates make the time to think critically, creatively and above all remember to use common sense and sound judgement when empowered to do so and when it is applicable. This highly interactive course is suitable for professionals working in both finance and other industries where issues need to be overcome productively and creatively.

Participants will:

  • Learn the essential skills to facilitate effective problem solving
  • Learn how to think creatively yet stay within the firm’s guidelines
  • Build & expand decision making & creative problem-solving skills
  • Use traditional and creative tools for identifying causes & generating solutions
  • Employ creativity and lateral thinking as business tools
  • Analyse and solve actual work problems
  • Apply logical and creative approaches
  • Integrate into strategic approaches and the overall business objectives


  • What is “creative thinking”
  • When is it appropriate
  • What are the typical problems faced in a work environment
  • Defining the problem fully
  • Problem definition tools
  • Applying “5 Whys”
  • The value in process
  • Using data effectively
  • Example business issues
  • Exercise: What are the problems?

Creativity: what it is, how to get it

  • Defining Creativity & Innovation
  • Enabling creative thinking and the time to do so
  • Using as an example “ Disney Creative Strategy”
  • Using as an example the Toyota approach
  • Exercise: Team creativity – the process: taking an actual problem from definition to solution

Identifying multiple solutions

  • Often there is always more than one way
  • Evaluation of multiple approaches
  • Solution tools
  • Exercise: Which solution – and why?

Problem Solving in practice

  • Don’t try and solve problems that are irrelevant or immaterial
  • Some things can’t be “fixed” but they can always be improved
  • Connecting to the big picture
  • Gaining buy in to your ideas
  • Always use “even better if”
  • Putting your ideas across
  • Defining the benefits
  • Exercise: “Here’s an idea…”

The way ahead

  • Recognise when “mission accomplished” has been achieved
  • Keep an open mind
  • Identifying further development areas
  • Immediate goals
  • Exercise – My action plan

Course Conclusion

A highly successful, long and varied “fast track” career in Lloyds Bank, led him to very senior management at an early age. He was then “head hunted” to join a merchant bank at main board director level. He now has over 40 years’ experience in the UK banking and financial services sector.

The Trainer has been a freelance soft skills training consultant since retiring and is currently an external Master Trainer at both HSBC and Bank of China where he has delivered soft skills training on a wide range of topics. At HSBC he helped screen and assess both prospective and existing trainers for soft skills capabilities and has delivered train the trainer programmes. At Bank of China he has designed and delivered successfully a comprehensive presentation skills programme. Mark has created and delivered soft skills training to a vast range of clients, from global giants to small firms and partnerships.

He is an accomplished global trainer and has delivered extensive programmes in the UK, USA, South America, Europe, Africa, Asia and the Middle East. He always receives excellent feedback from delegates. He is comfortable training at any level of seniority and experience, from “black belts” to novices.  In addition to his soft skills specialism, his expertise includes but is not limited to Risk Management, Trade Finance, Regulatory Compliance, FCC & AML and all aspects of Corporate, Private & Retail Banking.

This course will help you to recognise and develop your creative skills, gaining confidence in them and in the capacity to develop them further. You will apply a structured process to identifying problems and generating wide-ranging ideas for solutions before selecting and developing one (or more) for communication and implementation. The course will be highly interactive, and you will be encouraged, through individual and collaborative work, to apply and manage a selection of evidence-based creative approaches.

Learn about the role of creativity in problem solving and the application of ideas to real business problems. Discover the characteristics of difficult problems, the thinking skills that are used to address them and the thinking biases that need to be overcome. Apply a general creative problem-solving process and discover the specific creative tools that can be used at each stage.


Have this course presented In-House

  • On a date, time and in a location of your choice
  • Topics expanded or deleted to your bespoke requirements

Have this course pre-recorded

  • Full course recording edited exclusively for your company
  • Files converted to enable housing on your LMS

We use cookies

In order to show you courses tailored to your profession we use cookies.

To enjoy all the features of this website please accept.