Redcliffe's relationship management skills training is led by a seasoned banking professional with 37 years of experience in corporate banking, strategy, credit, risk management, and financial crime compliance. Throughout her career, she has emphasised the importance of soft skills in building strong, lasting relationships.
Certified in the Lumina Training Programmes, she also brings extensive training experience from her four years at Moody’s Analytics, where she designed and delivered tailored programs focused on soft skills, credit, and risk management. These programs, covering areas such as financial crime compliance, regulatory compliance, commercial due diligence, sales, and service, highlighted the critical role of soft skills in today’s customer-centric business environment and demonstrated her commitment to comprehensive relationship management.
Taking great pride in her training for customer relationship management programs, she transitioned into development and learning with the goal of promoting industry-wide best practices.
Much of the trainer’s distinguished career was spent at HSBC, where she held senior management roles in retail, commercial, and corporate banking in London. Recognised for her commercial acumen, she drove income growth through strong networks and played a key role in enhancing credit and compliance frameworks, setting best practices, and promoting ethical, sustainable relationship management. Her leadership in these areas has shaped her approach to training, and her commitment to these principles is strongly reflected in the training programs she now leads.
When she's not delivering relationship management skills training, the trainer serves as Chairperson for a sports and leisure organisation that played a role in the London 2012 Olympics. She is also actively involved with several charitable organisations and regularly speaks for the global Water Aid Charity.